Frequently Asked Questions

You understand you may have a few questions about how Covid-19 will affect leasing a new car on Motability at Holdcroft which is absolutely fine. Please feel free to get in touch with your nearest Motability dealership by arranging a call back.


The length of time it takes for your car to be delivered could vary considerably due to the disruption experienced by car manufacturers during this time. It is worth checking with the dealership if the car you are interested in is in stock or whether it will need to be ordered from the manufacturer, which may well mean a delay. There may well be a comparable car from a different manufacturer, so it is worth considering this before you place your order.

Where possible, we strongly recommend customers start their search in the usual way and place an order in the last three months of their lease.

Social distancing and disrupted supply chains from manufacturers mean factories are producing fewer cars than usual which will result in a shortfall of new car supply in the near future. It’s possible that deliveries of some new cars will be delayed. Others may simply not be available for the foreseeable future. And prices of other cars may, sadly, have to rise and this is likely to continue over the coming months. For these reasons you may want to consider choosing and ordering your next car now, rather than extending your lease.

The RAC are on hand to help if you have a breakdown and need emergency help. Please call 0800 73 111 73

Our insurance partner RSA Motability can help with any insurance queries. Please call 0300 037 3737

Most Kwik Fit centres are open, they also offer a mobile service. Call the Tyreline on 0330 123 1531 or to book a mobile appointment call 0330 123 1533. Social distancing measures are in place at Kwik Fit centres, if you are planning to visit a centre please call the Tyreline in advance to make an appointment.

We will be in touch to arrange to carry out any outstanding services and non-essential maintenance, although please bear with them as this could take longer than usual as they work to catch up, whilst operating with social distancing measure in place.

If you have already placed an application the price you agreed with the dealership will be the price you pay when the car is able to be delivered.

Your lease includes insurance for up to three named drivers, these can be family, friends or carers. If you urgently need to add a new driver, please call RSAM on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to the insurance straight away.